Privacy Policy

Last updated: July 5, 2026

Nelia Agency is a brand operated by Ultimate NW Store LLC, a limited liability company registered in Kalispell, Montana, USA ("we", "us", "our"). This Privacy Policy explains how we collect, use and protect your personal information when you visit nelia.agency or work with us.

1. Information we collect

• Contact information — when you use our contact form or email us, we receive the details you provide: your name, email address, project type, budget range and message.
• Payment information — payments are processed by our banking partners (Wise and Mercury). We never see or store your card numbers or full bank credentials. We only receive confirmation that a transfer was made, along with the payment reference.
• Technical data — this website is a static site. We do not use tracking cookies, advertising pixels or analytics scripts that identify you personally.

2. How we use your information

• To respond to your inquiries and prepare project proposals.
• To deliver the services you purchase and communicate about your project.
• To issue invoices and comply with US accounting and tax obligations.

We do not sell, rent or trade your personal information to third parties.

3. Data sharing

We only share data with service providers strictly necessary to operate our business: our email provider, our banking partners (Wise, Mercury) for payment processing, and our hosting provider. Each of these providers has its own privacy policy.

4. Data retention

We keep project correspondence and invoices for as long as required by US law for accounting purposes. You may request deletion of your personal data at any time (see Section 6).

5. International clients

We work with clients worldwide. If you are located in the European Union, you have the rights provided by the GDPR, including access, rectification, erasure and portability of your personal data.

6. Your rights & contact

To exercise any right regarding your personal data — access, correction or deletion — email us at hello@nelia.agency. We respond within 24 hours on business days.

7. Changes to this policy

We may update this Privacy Policy from time to time. The date at the top of this page indicates the latest revision.